Point of Contact Between Rx On Time and Pharmacy:

1. Initial Setup:

  • Pharmacy Sign-Up/Registration:

    • Action: Pharmacies interested in using Rx On Time for delivery can register via the website or reach out via email/phone.
    • Contact: The main contact at the pharmacy (Owner, Manager, or Delivery Coordinator) will be provided with a sign-up form or registration page to create an account.
    • Details Needed:
      • Pharmacy Name
      • Location/Address
      • Contact Person (Name & Title)
      • Email & Phone Number
      • Preferred delivery options and hours of operation

  • Welcome/Confirmation Email:

    • Once the pharmacy signs up, an automated Welcome Email can confirm their registration and explain the next steps. It would include:
      • An introduction to Rx On Time
      • A contact person at Rx On Time for future correspondence
      • Basic instructions on how to use the service

2. Placing Orders:

  • Order Notification:

    • When the pharmacy has a delivery request, they will notify Rx On Time via:
      • Online Portal (if applicable)
      • Email (automated order confirmation system)
      • Phone Call or Text Message for urgent or complex orders
    • Details Shared:
      • Prescription ID or Order Details
      • Customer name, address, and contact info
      • Payment details (if required)

  • Order Confirmation:

    • Once Rx On Time receives the order, the pharmacy will get a confirmation email or text message indicating the pickup time, expected delivery window, and any other important details.

3. Coordination Between Driver & Pharmacy:

  • Driver Dispatch:

    • The driver is dispatched based on the pharmacy's provided order details. The pharmacy will receive a notification once the driver is on the way to pick up the medication.
    • Pharmacy Contact: The driver or dispatcher may contact the pharmacy directly if there are any delays or issues (e.g., missed prescriptions or order modifications).

  • Pick-Up Confirmation:

    • Once the driver arrives at the pharmacy, a confirmation message (via text or email) will be sent to both the pharmacy and the customer to confirm the pickup.

4. Delivery Updates & Communication:

  • Real-Time Updates:
    • Pharmacies will receive real-time delivery updates for the orders, ensuring they are informed about the delivery status.
    • Notifications can include:
      • Driver on route
      • Estimated delivery time
      • Successful delivery confirmation

5. Post-Delivery Communication:

  • Delivery Confirmation:

    • After successful delivery, a confirmation message is sent to the pharmacy with delivery details.

  • Issue Resolution:

    • If there are any issues (e.g., failed delivery, missed pickups, incorrect addresses), pharmacies can contact Rx On Time directly via:
      • Phone: A dedicated customer support line
      • Email: A support email for urgent inquiries
      • Live Chat: If the website supports it
      • Online Portal: For tracking and issue submission

  • Feedback Loop:

    • Rx On Time can periodically request feedback from the pharmacy to improve services and adjust delivery processes.
      • Survey after the first few deliveries
      • Request for testimonials or partnership improvement suggestions

Contact Information for Pharmacies:

  • Dedicated Pharmacy Support Line:

    • Phone Number: For urgent inquiries, medication issues, or delivery changes.

  • Support Email:

    • Email Address: For regular communication, order inquiries, and invoicing questions.